Customer experience has moved from a support function to a core business priority.
Across industries, customer experience now influences revenue, retention, brand perception, and long-term business growth. Customer expectations continue to rise as digital services expand, contact center models evolve, and personalization becomes the baseline rather than the exception.
That pressure has changed how teams approach learning and collaboration.
Customer experience conferences have become a practical forum for CX professionals, customer success leaders, and digital leaders who need more than inspiration. These events exist to help teams solve real problems, compare approaches, and understand how other organizations deliver exceptional customer experience at scale.
With dozens of customer experience conferences and experience conferences taking place each year, selecting the right conferences to attend has become a strategic decision. The value comes from choosing events that support execution, not theory.
This guide explains how customer experience conferences are used today, what they are designed to deliver, and how to approach attending them with intent.
What Customer Experience Conferences Are Built Around
Customer experience conferences bring together people responsible for customer experience management, customer success, service delivery, and digital transformation. They focus on how organizations design, measure, and improve experience across the full customer journey.
Most CX conferences fall into several distinct formats.
CX leadership conferences and summits
These events attract CX leaders, customer experience leaders, chief customer officers, and chief customer experience officers. Topics often center on CX strategies, organizational alignment, and securing executive buy in. Events such as CX Summit North America are often positioned as a premier event for senior leadership.
Contact center and service operations conferences
Events like Customer Contact Week place strong emphasis on customer contact, contact center operations, and service delivery. These conferences focus on best practices, operational efficiency, and the role of digital transformation in modern contact centers.
Digital experience and innovation conferences
Many experience conferences focus on emerging technologies, customer data platforms, personalization, and digital transformation strategies. These events explore how innovative technologies support customer satisfaction and meaningful engagement.
Invite-only executive events
Some customer experience conferences operate as invite only events or executive leadership exchanges. These invite only event tailored formats focus on peer discussion, shared challenges, and strategic decision making.
Across all formats, customer experience conferences aim to deliver relevant insights that teams can apply quickly.
Why Customer Experience Conferences Matter Now
Customer experience teams are under pressure to show results.
Executives expect CX initiatives to deliver measurable ROI. Business leaders want proof that experience investments drive business impact. CX professionals need ways to learn from industry peers who face similar constraints.
Customer experience conferences address this gap by offering:
- Access to industry leaders and thought leaders
- Practical discussions led by industry experts
- Case studies from top global brands
- Actionable strategies and actionable takeaways
These conferences help teams gain valuable insights into what works, what does not, and how organizations adapt to an evolving digital landscape.
They also provide space for CX professionals and customer success professionals to step out of daily operations and think critically about long-term experience design.
Common Focus Areas Across CX Conferences
While each CX conference has its own emphasis, several topics appear consistently.
Customer journey and experience design
Sessions often focus on mapping, measuring, and improving the customer journey across channels.
Customer success and retention
Customer success remains central, with discussions around onboarding, expansion, feedback loops, and long-term relationships.
Digital transformation and data
Digital transformation, customer data platforms, and analytics play a growing role in customer experience CX strategies.
Contact center evolution
Contact center models, customer contact technology, and service delivery innovation are frequent discussion points.
Measurement and business impact
Many sessions focus on linking CX metrics to business growth, customer satisfaction, and performance outcomes.
How to Choose the Right Customer Experience Conference
Not all customer experience conferences deliver the same value. Choosing wisely helps teams avoid conference fatigue and focus on results.
Consider the following.
Audience mix
Some conferences are designed for CX leaders and executives. Others focus on experience management professionals, contact center teams, or customer success professionals.
Session depth
Review whether sessions focus on high-level discussion or practical implementation. Both have value, but the right choice depends on your role.
Format and engagement
Large conferences offer scale and networking opportunities. Invite-only events often provide deeper discussion and stronger peer connections.
Location and timing
Many best customer experience conferences take place in Las Vegas and other major hubs. Balance travel time with expected value.
How to Approach Customer Experience Conferences With Purpose
Customer experience conferences reward preparation more than passive attendance.
Define What You Need to Solve
Before attending, identify the challenges you want to address. These may include:
- Improving customer success performance
- Aligning CX strategy with digital services
- Enhancing customer experience management
- Delivering exceptional customer experience consistently
Clear focus helps you choose sessions and conversations that matter.
Prioritize Conversations Over Content
Sessions provide structure, but conversations often deliver the most valuable insights. Make time to speak with industry peers, experts, and CX leaders.
Plan for Follow-Through
The value of CX conferences comes from what happens after. Share insights with your team, test ideas, and apply best practices in your organization.
Using Vendelux to Plan Customer Experience Conferences and Book Meetings
Customer experience conferences bring together CX leaders, customer experience professionals, customer service leaders, and digital decision makers. Without clarity on who is attending, teams often rely on chance networking.
Vendelux helps CX teams approach conferences with precision.
Teams can define their ideal customer profile (ICP), upload target account lists, or connect CRM data to see which customer experience conferences attract the right attendees. This makes it easier to identify the best customer experience conferences and conferences to attend based on real data.
Before the event, Vendelux enables teams to:
- Identify relevant CX leaders and decision makers
- Book meetings in advance with customer experience leaders and executives
- Focus networking efforts on the most relevant connections
Instead of hoping to meet the right person, teams arrive with scheduled meetings and clear objectives.
For CX teams focused on driving business growth and delivering measurable ROI, Vendelux turns experience conferences into structured opportunities for meaningful engagement.
Planning a Customer Experience Conference Calendar
Most CX teams attend multiple events each year. A clear calendar helps avoid overlap and ensures the right people attend the right events.
Balancing large CX conferences, focused experience conferences, and invite-only events supports continuous learning without distraction. It also helps teams stay aligned with evolving priorities and the future of customer experience.
Customer Experience Conferences to Watch
Customer experience conferences remain one of the most effective ways to learn, connect, and adapt in a rapidly changing environment.
From top customer experience conferences and contact center events like Customer Contact Week to CX leadership summits and innovation-focused gatherings, these events offer access to cutting edge insights, fresh perspectives, and practical solutions.
Below is a curated list of customer experience conferences and events worth tracking. Use it to plan your calendar, strengthen customer experience strategies, and stay connected to the future of customer experience.
Here is a list of the best upcoming Customer Experience events and conferences for 2026:
- January 2026
- February 2026
- March 2026
- April 2026
- May 2026
- June 2026
- July 2026
- August 2026
- September 2026
- October 2026
- November 2026
- December 2026
January 2026 Customer Experience Events
Customer Contact Week Winter 2026
January 21, 2026, JW Marriott Bonnett Creek | Orlando, United States
A winter edition of CCW focused on contact center operations, service strategy, workforce planning, and practical CX execution.
View event attendee data
Customer Success Summit Washington 2026
January 28, 2026, Convene Hamilton Square | Washington, United States
A customer success focused event for CS leaders and operators covering retention, expansion, onboarding, and measurable success programs.
View event attendee data
February 2026 Customer Experience Events
Ecommerce Experience Evolution Miami 2026
February 4, 2026, The Ritz-Carlton Key Biscayne | Miami, United States
An ecommerce focused forum built for senior leaders, with sessions on customer experience, digital performance, and customer journey improvement.
View event attendee data
Smart Commerce 2026
February 5, 2026, Clarion Hotel Helsinki | Helsinki, Finland
A commerce conference focused on digital retail, customer experience, and practical tactics for improving conversion and loyalty.
View event attendee data
Customer Success Festival Austin 2026
February 11, 2026, Hilton Austin | Austin, United States
A customer success event centered on retention strategy, CS operations, leadership practices, and measurable growth outcomes.
View event attendee data
CMA | SIMA ELEVATE Conference 2026
February 15, 2026, Caesars Palace | Las Vegas, United States
A marketing and leadership event with CX and customer engagement themes, built for senior marketers and growth owners.
View event attendee data
APTA Marketing, Communications & Customer Experience Workshop 2026
February 22, 2026, Hyatt Regency Savannah | Savannah, United States
A workshop-style event focused on marketing, communications, and customer experience in public transportation and mobility.
View event attendee data
CCW Conference 2026
February 23, 2026, ECC Berlin (Estrel Congress Center) | Berlin, Germany
A contact center and customer service conference focused on operations, technology, and service delivery performance.
View event attendee data
Contact Centre Summit NSW 2026
February 24, 2026, TBA | Sydney, Australia
A regional contact center summit for customer service leaders focused on operations, performance, and modern support models.
View event attendee data
Customer Response Summit Spring 2026
February 25, 2026, The Ritz-Carlton, Amelia Island | Fernandina Beach, United States
An executive style CX and customer response forum focused on service transformation, operational efficiency, and customer satisfaction.
View event attendee data
International Confex 2026
February 25, 2026, TBA | TBA
A broad conference and expo format event centered on customer and business topics, built for networking and vendor discovery.
View event attendee data
March 2026 Customer Experience Events
Customer Contact Week ANZ 2026
March 4, 2026, TBA | Gold Coast
A CCW edition for ANZ teams focused on contact center strategy, workforce management, and customer experience improvement.
View event attendee data
Customer Experience & Contact Center Forum Coral Gables 2026
March 9, 2026, Biltmore Hotel Miami Coral Gables | Coral Gables, United States
A forum for customer service leaders focused on contact center performance, CX strategy, and measurable outcomes.
View event attendee data
Chief Customer Officer Summit New York 2026
March 11, 2026, Convene 360 Madison Avenue | New York, United States
A leadership summit for customer experience leaders, covering CX governance, service strategy, and enterprise alignment.
View event attendee data
Loyalty Summit CXM USA 2026
March 11, 2026, TBA | Dallas, United States
A loyalty and CXM event focused on retention programs, loyalty economics, customer data, and membership growth.
View event attendee data
CMO Summit New York 2026
March 11, 2026, Convene 360 Madison | New York, United States
A CMO-focused summit covering growth strategy, customer experience, and marketing leadership priorities.
View event attendee data
Brand Insider Summit Retail Spring 2026
March 15, 2026, McCormick Ranch | Scottsdale, United States
A retail focused summit for marketers and CX owners covering customer strategy, ecommerce performance, and brand execution.
View event attendee data
eTail Germany 2026
March 17, 2026, Hotel Palace | Berlin, Germany
A retail and ecommerce conference focused on CX, conversion, retention, and digital commerce operations.
View event attendee data
Qualtrics X4 The Experience Management Summit 2026
March 17, 2026, Seattle Convention Center | Arch | Seattle, United States
A large experience management event focused on customer experience, employee experience, and measurement programs.
View event attendee data
ICEM Summit Berlin 2026
March 19, 2026, TBA | Berlin, Germany
A CX and experience management summit focused on measurement, insights, and operational CX programs.
View event attendee data
Digital Travel Connect USA 2026
March 23, 2026, Rancho Bernardo Inn | San Diego, United States
A travel-focused event covering digital experience, customer engagement, loyalty, and distribution strategies.
View event attendee data
CX Leaders Forum 2026
March 24, 2026, Hotel Swissôtel Sydney | Sydney, Australia
A leadership forum for cx leaders focused on customer experience management, org alignment, and measurable improvement plans.
View event attendee data
All4Customer Paris 2026
March 24, 2026, Paris Expo Porte de Versailles | Paris, France
A large customer experience event with sessions and exhibitors across contact centers, cx professionals, and customer success teams.
View event attendee data
iKN CXO 2026
March 25, 2026, TBA | Milan, United States
A CXO-focused event centered on customer experience leadership, measurement, and transformation programs.
View event attendee data
Savant Ecommerce Stockholm 2026
March 26, 2026, 7A Odenplan | Stockholm, Sweden
An ecommerce leadership event covering growth, customer experience, and execution across digital channels.
View event attendee data
Customer 360 Symposium 2026
March 31, 2026, Rydges Resort Hunter Valley | Lovedale, Australia
A customer 360 event focused on customer data, unified profiles, and practical CX activation across teams.
View event attendee data
April 2026 Customer Experience Events
Customer Contact East A Frost & Sullivan Executive MindXchange 2026
April 12, 2026, Marriott Harbor Beach Resort & Spa | Fort Lauderdale, United States
An executive CX and contact center event focused on peer discussions, service strategy, and operating model improvement.
View event attendee data
Connect CMO Leadership Summit Spring US 2026
April 12, 2026, Fairmont Austin Hotel | Austin, United States
A CMO leadership summit focused on growth strategy, marketing leadership, and customer experience priorities.
View event attendee data
MediaPost’s Email Insider Summit Spring 2026
April 12, 2026, Ocean Reef Club | Key Largo, United States
An email and lifecycle marketing event focused on customer engagement, retention, and measurable performance.
View event attendee data
Innovia Customer Conference 2026
April 14, 2026, Hyatt Regency Indianapolis | Indianapolis, United States
A customer conference designed for users and partners, focused on product updates, best practices, and customer outcomes.
View event attendee data
The Richmond Retail & Ecommerce Directors’ Forum 2026
April 14, 2026, The Belfry Hotel | Sutton Coldfield, United Kingdom
A retail and ecommerce directors forum built around curated meetings and peer discussions on customer experience and growth.
View event attendee data
Savant eCommerce Amsterdam 2026
April 16, 2026, Johan Cruyff Arena | Amsterdam, Netherlands
An ecommerce event focused on customer journey performance, digital merchandising, and growth operations.
View event attendee data
VtexDay 2026
April 16, 2026, São Paulo Expo | Sao Paulo, Brazil
A large ecommerce and digital commerce event with sessions on platforms, growth, and customer experience execution.
View event attendee data
Customer Service & Experience West 2026
April 21, 2026, TBA | San Diego, United States
A customer service event focused on contact center performance, customer experience management, and modern support operations.
View event attendee data
Connect CMO Leadership Summit Spring UK 2026
April 21, 2026, Allianz Stadium | London, United Kingdom
A UK leadership summit for marketing leaders with sessions tied to customer experience and growth strategy.
View event attendee data
Loyalty Summit CXM Europe 2026
April 22, 2026, TBA | Amsterdam, Netherlands
A European loyalty and CXM summit focused on retention strategy, loyalty programs, and customer data activation.
View event attendee data
Forrester B2B Summit North America 2026
April 26, 2026, TBA | Phoenix, United States
A B2B marketing and growth event that often includes CX themes like buyer experience, lifecycle, and customer success alignment.
View event attendee data
Vectors 2026
April 26, 2026, Walt Disney World Swan And Dolphin Resort | Lake Buena Vista, United States
A conference focused on customer operations and experience outcomes, built around sessions, peer learning, and community.
View event attendee data
Connect CMO Leadership Summit Spring UK Online 2026
April 27, 2026, TBA | TBA
An online edition of the UK CMO leadership summit, focused on marketing leadership and customer strategy topics.
View event attendee data
CMX Summit 2026
April 30, 2026, TBA | TBA
A community and customer experience event for operators building customer programs, engagement, and support communities.
View event attendee data
May 2026 Customer Experience Events
SupportWorld Live 2026
May 3, 2026, Caesars Palace | Las Vegas, United States
A support and service management event focused on customer support operations, leadership, and service delivery performance.
View event attendee data
Contact Centre & Customer Services Summit London 2026
May 6, 2026, Radisson Hotel & Conference Centre London Heathrow | London, United Kingdom
A contact center summit focused on service operations, customer experience management, and performance improvement.
View event attendee data
BPRO Customer Experience Summit 2026
May 6, 2026, TBA | Cartagena
A CX event focused on customer experience strategy, contact center performance, and practical improvement programs.
View event attendee data
Brand Insider Summit QSR Summer 2026
May 6, 2026, TBA | Charleston
A QSR-focused marketing and CX summit covering customer engagement, loyalty, and commerce performance.
View event attendee data
Twilio Signal San Francisco 2026
May 6, 2026, Marriott Marquis | San Francisco, United States
A customer engagement and communications event focused on messaging, personalization, and customer experience delivery at scale.
View event attendee data
CCW UK Summit 2026
May 11, 2026, Allianz Stadium | London, United Kingdom
A UK edition of CCW focused on contact center leadership, service operations, and customer experience management.
View event attendee data
CX Retail EU Exchange 2026
May 11, 2026, TBA | Lisbon
A retail CX exchange format event built for senior leaders, with curated meetings and sessions on customer experience.
View event attendee data
eTail Connect East 2026
May 12, 2026, JW Marriott Marquis Miami | Miami, United States
A hosted style ecommerce event focused on retailer and brand meetings, customer experience, and commerce performance.
View event attendee data
nSight 2026
May 12, 2026, TBA | Charlotte, United States
A marketing and customer engagement focused event with CX and customer success themes across sessions and networking.
View event attendee data
Future Identity Customer London 2026
May 12, 2026, TBA | London, United Kingdom
A customer identity and trust event focused on digital identity, authentication, and customer experience in regulated environments.
View event attendee data
Loyalty Expo 2026
May 12, 2026, Embassy Suites by Hilton Orlando Lake Buena Vista South | Kissimmee, United States
A loyalty-focused event covering customer loyalty strategy, retention programs, and customer experience execution.
View event attendee data
Zendesk Relate 2026
May 18, 2026, TBA | Denver, United States
A customer service and support event focused on service operations, agent experience, and customer experience management.
View event attendee data
GDS CMO Insight Summit North America Spring 2026
May 18, 2026, TBA | Denver, United States
A CMO leadership summit focused on marketing strategy, customer experience, and executive decision making.
View event attendee data
IMEX Frankfurt 2026
May 19, 2026, TBA | Frankfurt, Germany
A major meetings and events industry trade show, useful for CX and customer success leaders building event-led customer programs.
View event attendee data
Financial Services Customer Experience 2026
May 21, 2026, TBA | London, United Kingdom
A financial services focused CX event covering service design, contact centers, digital experience, and customer trust.
View event attendee data
June 2026 Customer Experience Events
CRMC 2026
June 1, 2026, Omni Pga Frisco Resort and Spa | Frisco, United States
A relationship marketing and loyalty conference focused on retention, customer data strategy, and loyalty performance.
View event attendee data
Franchise Customer Experience Conference 2026
June 2, 2026, TBA | TBA
A franchise-focused CX event covering customer experience consistency across locations, operations, and service delivery.
View event attendee data
RCC Store Conference 2026
June 2, 2026, Toronto Congress Centre | Etobicoke, Canada
A Canadian retail event focused on store operations, retail strategy, and customer experience in physical and digital channels.
View event attendee data
HCCT 2026
June 3, 2026, Atlanta Marriott Northwest at Galleria | Atlanta, United States
A customer contact and contact center event focused on service operations, strategy, and leadership execution.
View event attendee data
Minneapolis CIO Community Executive Summit Summer 2026
June 3, 2026, Hyatt Regency Minneapolis | Minneapolis, United States
A CIO leadership event that often overlaps with CX systems, customer data, and technology that supports service delivery.
View event attendee data
Forrester CX EMEA 2026
June 8, 2026, TBA | Amsterdam, Netherlands
A Forrester CX event focused on customer experience strategy, measurement, org design, and executive alignment.
View event attendee data
Gartner Marketing Symposium/Xpo Denver 2026
June 8, 2026, Gaylord Rockies Resort & Convention Center | Denver, United States
A Gartner marketing event that includes CX topics like customer journey strategy, measurement, and customer experience management.
View event attendee data
CX Asia Week 2026
June 16, 2026, TBA | Singapore, United States
A regional CX event focused on customer experience leaders, service operations, and customer experience management programs.
View event attendee data
CMCX 2026
June 16, 2026, TBA | Cologne, Germany
A customer management and customer experience conference focused on contact centers, service, and customer engagement.
View event attendee data
Product Marketing Summit Seattle 2026
June 16, 2026, TBA | Seattle, United States
A product marketing event with overlap into customer experience, customer journey alignment, and go-to-market execution.
View event attendee data
Sales Enablement Summit Seattle 2026
June 17, 2026, TBA | Seattle, United States
A sales enablement event focused on customer conversations, sales process improvement, and the experience across the pipeline.
View event attendee data
Emerce E-Commerce Live! 2026
June 19, 2026, Beurs Van Berlage | Amsterdam, Netherlands
An ecommerce event focused on digital commerce performance, customer experience, and growth strategy across channels.
View event attendee data
Customer Experience 2026
June 22, 2026, TBA | TBA
A customer experience event focused on practical CX programs, service operations, and experience measurement.
View event attendee data
Forrester CX Summit North America 2026
June 28, 2026, TBA | Nashville, United States
A Forrester CX event focused on customer experience strategy, insights, governance, and execution across teams.
View event attendee data
July 2026 Customer Experience Events
CX Retail UK Exchange 2026
July 6, 2026, TBA | London, United Kingdom
A UK retail CX exchange built for senior leaders with curated meetings and sessions on customer experience.
View event attendee data
August 2026 Customer Experience Events
CEMA Summit 2026
August 9, 2026, TBA | Toronto, Canada
A marketing association summit with strong CX and customer engagement overlap for marketing and customer experience leaders.
View event attendee data
Field Service East 2026
August 10, 2026, JW Marriott Orlando, Grande Lakes | Orlando, United States
A field service event focused on service delivery, customer satisfaction, and operational excellence for service teams.
View event attendee data
Contact.io 2026
August 23, 2026, TBA | Denver, United States
A customer contact and service focused event covering customer operations, technology, and performance improvement.
View event attendee data
Forrester CX APAC 2026
August 25, 2026, TBA | Sydney, Australia
A Forrester CX event for APAC teams focused on customer experience strategy, measurement, and leadership alignment.
View event attendee data
September 2026 Customer Experience Events
CX Travel & Hospitality Exchange 2026
September 8, 2026, Hilton London Syon Park Hotel | Brentford, United Kingdom
A travel and hospitality CX event focused on loyalty, digital experience, and service delivery across the customer journey.
View event attendee data
Customer Connect Expo 2026
September 9, 2026, Georgia World Congress Center | Atlanta, United States
A CX and customer service expo focused on customer experience technology, contact center operations, and customer success programs.
View event attendee data
Chief Marketing Officer Summit San Francisco 2026
September 9, 2026, TBA | San Francisco, United States
A CMO summit focused on growth strategy and customer experience, with executive peer discussions and leadership sessions.
View event attendee data
Contact Centre & Customer Services Summit Manchester 2026
September 14, 2026, The Manchester Deansgate Hotel | Manchester, United Kingdom
A contact center summit focused on customer service operations, CX leadership, and measurable performance improvement.
View event attendee data
Smarter Services Executive Symposium 2026
September 14, 2026, TBA | Chicago, United States
An executive symposium focused on service transformation, customer support strategy, and service operations leadership.
View event attendee data
Customer Support Summit San Francisco 2026
September 15, 2026, Hyatt Regency San Francisco Airport | San Francisco, United States
A customer support event focused on support operations, tooling, staffing, and customer satisfaction outcomes.
View event attendee data
All4Customer Meetings 2026
September 15, 2026, Palace of Festivals and Congresses | Cannes, France
A meetings-led CX event focused on pre-scheduled meetings between solution providers and customer experience leaders.
View event attendee data
EMACS Conference 2026
September 22, 2026, TBA | Atlanta, United States
A customer service and contact center event focused on customer engagement, support operations, and leadership practices.
View event attendee data
eCommerce Expo London 2026
September 23, 2026, ExCeL London | London, United Kingdom
A major ecommerce event focused on digital commerce growth, customer experience, and customer data platforms.
View event attendee data
Customer Experience for Financial Services Summit 2026
September 23, 2026, TBA | Toronto, Canada
A financial services CX event focused on customer experience management, service operations, and measurable CX improvement.
View event attendee data
E3 Customer Experience Conference 2026
September 29, 2026, TBA | Riyadh
A CX conference focused on customer experience leadership, service performance, and experience programs across industries.
View event attendee data
October 2026 Customer Experience Events
NextPoint 2026
October 4, 2026, The Woodlands Resort | The Woodlands, United States
A customer success and CX event focused on customer growth, retention strategy, and measurable success programs.
View event attendee data
Customer Contact Week Europe Summit 2026
October 5, 2026, Mövenpick Hotel Amsterdam | Amsterdam, Netherlands
A European CCW summit for cx leaders and customer service leaders focused on contact center operations and customer experience management.
View event attendee data
SAP Customer Experience Connect 2026
October 5, 2026, TBA | Las Vegas, United States
A SAP customer experience event focused on CX technology, customer data, and customer experience management use cases.
View event attendee data
Future of Retail 2026
October 6, 2026, TBA | London, United Kingdom
A retail event focused on commerce strategy, customer journey performance, and modern customer experience execution.
View event attendee data
eTail Connect Germany 2026
October 14, 2026, TBA | Berlin, Germany
A hosted style ecommerce event focused on meetings, retail growth strategy, and customer experience improvements.
View event attendee data
November 2026 Customer Experience Events
Check back soon for more events.
December 2026 Customer Experience Events
Check back soon for more events.
